Terms of service
OVERVIEW
Welcome to Catering Parts HQ. The terms "we", "us" and "our" refer to Catering Parts HQ. We operate this online store to provide you with genuine OEM spare parts for commercial kitchen equipment across Australia.
These Terms of Service describe your rights and responsibilities when using our store. Please read them carefully before purchasing. By using our site you agree to these terms.
SECTION 1 — ACCESS AND USE
By using our store you confirm you are of legal age in your state or territory. You are responsible for ensuring all information you provide — including contact, payment and shipping details — is accurate and complete. You are solely responsible for maintaining the security of any account you create with us.
SECTION 2 — OUR PRODUCTS
We have made every effort to accurately represent our products. Product images are for illustrative purposes only. Actual parts may differ slightly in appearance depending on production batches or revisions.
All product descriptions are subject to change without notice. We reserve the right to discontinue any product or limit quantities at any time.
We supply genuine OEM replacement parts. It is your responsibility to confirm the correct part number for your specific equipment model and serial number before ordering. If you are unsure, contact us before purchasing — our team are qualified technicians who can assist with part identification.
SECTION 3 — ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is confirmed only once payment is received and we issue an order confirmation.
Please review your order carefully before submitting. Cancellation requests after order acceptance may not be possible, particularly for order-in parts that have already been sourced from our suppliers.
SECTION 4 — PRICING AND PAYMENT
All prices are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. GST will be applied at checkout where applicable.
Prices are subject to change without notice. The price charged will be the price displayed at the time of ordering. Shipping costs are calculated at checkout based on size, weight and destination.
You agree to provide accurate and current payment information. All transactions are processed securely.
SECTION 5 — SHIPPING AND DELIVERY
We ship Australia-wide. Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather events, or circumstances outside our control. Risk of loss passes to you once your order is dispatched.
Full details are set out in our Shipping Policy.
SECTION 6 — RETURNS AND REFUNDS
Returns are governed by our Returns Policy. Our policy is in addition to your rights under the Australian Consumer Law, which cannot be excluded.
SECTION 7 — INTELLECTUAL PROPERTY
All content on this site including text, images, logos and product descriptions is owned by or licensed to Catering Parts HQ. You may not reproduce, distribute or use any content without our prior written consent.
Brand names referenced on this site (including TurboChef, Rational, Hobart, Convotherm, Merrychef and others) are used solely to describe parts compatibility. Catering Parts HQ is an independent parts supplier and is not affiliated with, endorsed by, or authorised by any equipment manufacturer unless expressly stated.
SECTION 8 — THIRD PARTY LINKS
Our site may contain links to third party websites. We are not responsible for the content, accuracy or practices of any third party site. Accessing third party sites is at your own risk.
SECTION 9 — LIMITATION OF LIABILITY
To the fullest extent permitted by Australian law, Catering Parts HQ is not liable for any indirect, incidental, special or consequential damages arising from your use of our site or products purchased through it. Our liability is limited to the value of the order in question.
Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law.
SECTION 10 — DISCLAIMER
Our site and products are provided in good faith. We do not guarantee uninterrupted or error-free operation of the site. We reserve the right to modify or discontinue the site at any time without notice.
SECTION 11 — GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
SECTION 12 — CHANGES TO TERMS
We may update these Terms at any time. Changes take effect immediately upon posting. Continued use of our site after changes are posted constitutes acceptance of the updated Terms.
SECTION 13 — CONTACT
Questions about these Terms should be directed to us at:
Catering Parts HQ
Email: info@cateringpartshq.com.au ABN: 22698519694