Shipping Policy
Domestic Shipping — Australia
Catering Parts HQ ships Australia-wide. We dispatch orders from our Melbourne base using trusted courier and freight partners including Australia Post, Couriers Please and TNT/FedEx for larger items.
Processing Times
Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed before 12pm AEST on a business day are generally processed the same day. Orders placed after 12pm or on weekends are processed the following business day.
Delivery Timeframes
Delivery timeframes vary depending on your location and the size of the item:
- Melbourne Metro: 1–2 business days
- Sydney, Brisbane, Adelaide: 2–3 business days
- Perth, Darwin, regional areas: 3–7 business days
These are estimates only and cannot be guaranteed. Delays may occur during peak periods or due to carrier circumstances outside our control.
Shipping Rates
A flat rate of $33 (including GST) applies to all standard orders Australia-wide. Heavy or oversized items such as blower motors, transformers, door assemblies and similar large components may incur additional freight charges due to size and weight. If your order contains items that require a freight surcharge, we will contact you prior to dispatch to confirm the additional cost. You will never be charged more than quoted without your approval.
In-Stock vs Order-In Parts
Parts marked In Stock are held locally and dispatched within 1–2 business days. Parts marked Order In are sourced from our suppliers upon order. Typical turnaround for order-in parts is 3–7 business days depending on supplier availability. We will contact you if there are any delays.
Order Tracking
Once your order has been dispatched you will receive a tracking number via email. You can use this to track your delivery through the relevant carrier's website.
International Shipping
We do not currently ship outside of Australia.
Damaged or Lost Parcels
If your order arrives damaged or is lost in transit please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.